The National Urban Digital Mission instated by the National Institute of Urban Affairs (NIUA) aims to build the shared digital infrastructure, strengthening the urban ecosystem’s capacity to solve complex problems at scale and speed. The National Urban Digital Mission (NUDM) was launched in February 2021 to improve the ease of living for citizens through the delivery of electronic governance services in partnership with State and local governments.
eGov entered into a partnership with NIUA in Sep 2021, to help the National Urban Governance Platform deliver inclusive and accessible municipal e-governance services to each Indian citizen in our 4700+ emerging cities across India and improve delivery of e-governance services across India’s towns and cities. NUDM set up a national governance platform – a cloud-based platform with nine services applications – property tax assessment and payment, building plan approval, municipal grievance redressal, trade license issuance and payment, No-Objection Certificate (NOC) issuance, water, and sewerage connection management, NMAM compliant municipal accounting and finance, birth and death certificates and user charges – electricity, water supply, etc.
In Aug 2022, in partnership with the National Institute of Urban Affairs (NIUA), eGov hosted a 4-day workshop for implementation partners – IKM (Kerala), Entit (Chhattisgarh), ABM (Haryana), KMDS (Karnataka) and PWC (NIUA) to provide hands-on training on implementing UPYOG – Urban Platform for delivery of Online Governance. As a result of this partnership, 28 states have been onboarded enabling the delivery of e-governance services across India.
In order to leverage the digital opportunities for sustained improvement in efficiency and effectiveness of delivery of municipal service to citizens, the UPYOG program, the national reference platform was created which utilises the National Urban Innovation Stack principles. The program will use the following framework to reach its goals:
- An open digital platform together with 9 reference modules
- Standards for platforms, software, and data reporting related to municipal services delivery
- A panel of service providers, who have been vetted and approved to work with states on implementing the platform, together with indicative rates for their services.
- Program Implementation Guidelines on various elements of program design, to enable adoption of the platform and applications
The UPYOG program assists municipal bodies across India to improve service delivery mechanism, achieve better information management & transparency and ensure utmost citizen’s involvement in participative governance.
The main objective of eGov is impact at speed and scale by using free, open-source technology to enable and transform the governance and delivery of services provided by urban local bodies while facilitating interaction between citizens and governments in a transparent and simple manner. With DIGIT, (Digital Infrastructures for Governance, Impact and Transformation), being selected as the platform for NUDM, eGov’s vision of enhanced citizen-state engagement will increase further. DIGIT empowers local government authorities to administer urban governance services with efficiency, accountability and transparency. The state-of-the-art technology enables automated civic services, such that systems, processes and decision making can be accomplished digitally.
DPGs like DIGIT and DIVOC, and DPIs like mSeva and UPYOG under the National Urban Digital Mission NUDM-NIUA are helping over 16 million citizens seamlessly access public services.