Our Journey to National-Scale Impact
eGov’s aim is to make life better for every citizen in every city and town across India. As citizens, each of us should be able to receive public services, and have any gaps or complaints with respect to such services resolved, in a rapid and reliable manner. Businesses should have access to the infrastructure they need to operate safely and productively. Across India, however, Urban Local Bodies (ULBs) grapple with constraints on capacity to deliver in this manner. To execute on our vision our strategy has three key pillars.
Technology is an enabler; it makes it possible for us to work at scale and speed. However, we know technology alone is no solution. That’s why we work with states to design robust programs for tech-enabled transformation of urban governance systems, and to enact policies and frameworks that support and sustain these transitions. We know that local ecosystems are already working on addressing local challenges – an open digital platform lets them scale their solutions, and learn from peers in other cities. In particular, we look to work with community-based organisations and amplify their impact. Cities are vibrant ecosystems, where stakeholders from civil society and communities, industry, academia, and government interact. By embedding an open digital platform for urban governance, eGov enables these interactions to be smoother, quicker, more reliable, more transparent, and more data-driven. We help build trust between stakeholders in the urban ecosystem.