Municipal Employees – Punjab Impact Performance Report
At a glance
The Net Promoter Score ® — a common gauge of satisfaction and loyalty — of 13 is fair. Promoters love the improved public engagement and the increased efficiency in business. Detractors complain about difficulty in using the app due to low English proficiency.
The top reported outcomes are:
- Time savings
- Improved grievance organization & resolution
- Decrease in effort
95% report experiencing ‘no’ challenges with eGovernments Foundation
Profile & COVID-19 Impact
- Over 4 in 10 of eGovernments Foundation’s employees experienced negative financial consequences of the COVID-19 pandemic. It’s encouraging that 17% report an improved financial situation.
- 79% used at least one financial coping mechanism
Download the PDF to access the entire report
This report is generously sponsored by Omidyar Network India (ON India), who partnered with 60 Decibels, a tech-enabled impact measurement company, to listen to the employees, beneficiaries, and partners of their grantee organizations and investee companies. 60 Decibels conducted interviews with stakeholders of 23 ON India portfolio organizations to understand their experience, impact and profile. This report summarizes the insights from interviews with eGovernments Foundation’s municipal employee users in Punjab