Impact Assessment of eGov’s Urban Mission
At a glance
One of the biggest duties of governments is to provide sufficient, affordable, and high-quality services. The health and well being of its population is directly linked to the delivery of services (such as water, sanitation, waste management, and housing). However, in many nations, delivery is hampered by problems with coordination, governance, financing, and competence,
all of which are compounded by the speed and size of urbanisation.
Governments have critical responsibilities in service delivery, regulation, facilitation, and collaboration with other stakeholders and institutions at all levels. the improved public engagement and the efficiency of the system. Detractors complain about technical issues with the app.
This study report titled ‘Impact Assessment of eGov’s Urban Mission’ was undertaken by Sattva Consulting Pvt. Ltd and commissioned by eGov Foundation.
The mission of eGov Foundation’s Urban Mission is to ensure that “all citizens have access to reliable and transparent public services which are easy to use and secure”. Its theory of change focuses on Citizens, Urban Local Bodies and the Ecosystem at large. “A theory of change is a method that explains how a given intervention, or set of interventions, is expected to
lead to specific development change, drawing on a causal analysis based on available evidence”.
The findings of the Impact Assessment of eGov Foundation’s Urban Mission have been detailed in this report.
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This study report titled ‘Impact Assessment of eGov’s Urban Mission’ was undertaken by Sattva Consulting Pvt. Ltd and commissioned by eGov Foundation. The study team extends its warm appreciation to all the primary and secondary stakeholders, who have shared their experiences, thoughts and suggestions and their valuable time to aid us during the execution of the study.
Sattva would like to extend its sincere thanks to eGov Foundation for extending their support and cooperation in accomplishing the Impact Assessment study of eGov Foundation’s Urban Mission. Our team is immensely grateful for the dedicated support and valuable suggestions shared by eGov’s Leadership team, most notably Viraj Tyagi (CEO), Ameya Naik (Head of policy team), Ashish Chauhan (Sales Manager), Manjunatha Manohar (Finance Lead), Vipasyana Reddy (Manager- Digital Adoption), Simrat Swani (Policy Associate) and Abhishek Suresh (Product Manager).
We are immensely grateful to Simarjeet Kaur (Manager, IT Department) and her team from the Punjab Municipal Infrastructure Development Company for their constant support and cooperation. Further, we are thankful to the Commissioners, Executive Officers, Accountants, Clerks, MIS Analysts, Officers and all employees belonging to the Urban Local Bodies of Patiala, Barnala, Firozpur, Majitha, Tapa, Makhu, Mamdot, Handiaya, Bikhiwind, Gur Har Sahai, Talwandi Bhai for taking out the time to participate in the study