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This brief explores an emerging model of urban digital transformation, where state governments are building digital platforms that are to be used by the city governments within their geography.
It also highlights how such digital platforms can reduce costs, improve service delivery, and strengthen urban governance.
Drawing on insights from Andhra Pradesh, Kerala, Odisha, and Punjab, the policy brief outlines successful practical strategies that can be adopted by all future adopters of this model of digital transformation.
- Author's Name Mathews P Joseph
- Posted On 13th Mar 2026 at 16:00 PM
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About Author
Mathews, an anthropologist by training, is part of the Policy team at eGov, where he works in Monitoring, Evaluation, Research, and Learning (MERL). Over his three-years at eGov, he has conducted extensive field studies across Punjab, Odisha, Assam, and Kerala, evaluating the impact and effectiveness of digital public service delivery initiatives.