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Kerala Municipal e-Governance Study: Field Report

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The field report presents the findings of a field study conducted in eight Urban Local Bodies (ULBs) in Kerala by the eGov Foundation. The study aims to document and understand the baseline realities pre-implementation of the Kerala Solution for Managing Administrative Reformation and Transformation (K-SMART) in the state. The study was conducted to gain insights into the kind of change management that will be required to improve adoption and governance outcomes in the initial implementation phase of K-SMART.

The study highlights the challenges faced by the Municipal Governance system in Kerala, such as, the lack of standardisation in data entry and data storage, the maintenance and operation of multiple software, and the parallel paper trail system. These challenges will need to be addressed for the successful implementation of the K-SMART program.

About Authors

Aditya Batra is an Associate with the Policy Initiatives team at eGov Foundation and is interested in the intersection of technology and public policy challenges. He actively works with eGov’s civil society and non-profit ecosystem to build new partnerships and manage such co-partnered projects. Currently, he is focused on building a coalition of partners for expanding adoption of online municipal services across the digital divide. Aditya completed his MBA from MICA, Ahmedabad and undergraduate in commerce from Delhi University. Ameya Ashok Naik is a Senior Manager with the Policy Initiatives team at eGov Foundation. He works on developing frameworks and partnerships to assess and improve the impact of eGov’s work. He holds a BA and LLB from Mumbai University, and a dual MA & LLM from the Fletcher School of Law & Diplomacy. Krishnakumar Thiagarajan is Vice President at eGov Foundation. In his journey with eGov, Krishnakumar has focused on creating and deploying solutions seeking profound outcomes in urban governance. He has more than two decades of experience spanning leadership roles such as at Tech Mahindra where he spearheaded new practises in the company. He began his career as a strategic consultant. He is a Six Sigma Black Belt and holds an MBA from SP Jain Institute of Management and Research.

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