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A Digital Approach for Sustainable Rural Water Systems: Field Study Report from Assam, December 2024 is a comprehensive report developed by the eGov Foundation in collaboration with the Public Health Engineering Department (PHED) of Assam. The report explores the potential of digitalisation within the Jal Jeevan Mission (JJM), examining how digital tools can enhance the efficiency, accountability, and sustainability of rural drinking water service delivery. The report draws from an exploratory field study conducted in 17 villages across Assam. Using thematic analysis of interviews with key stakeholders, the report identifies both the opportunities and challenges present in existing water service delivery models. It assesses infrastructure conditions, stakeholder coordination, financial sustainability, user digital readiness, and community engagement — highlighting the critical factors necessary for strengthening and scaling digital water governance in rural contexts.
- Author's Name Mathews P Joseph, Aanchal Dahima
- Posted On 04th Apr 2025 at 17:20 PM
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Mathews, an anthropologist by training, is part of the Policy team at eGov, where he works in Monitoring, Evaluation, Research, and Learning (MERL). Over his three-years at eGov, he has conducted extensive field studies across Punjab, Odisha, Assam, and Kerala, evaluating the impact and effectiveness of digital public service delivery initiatives.
Aanchal, a programs and communications practitioner, passionate about human connection, nurtures relationships, drives stakeholder engagement, and facilitates spaces for learning and change. She brings over a decade of experience across sectors, having worked on digital infrastructure, livelihoods, entrepreneurship, governance, skill development, and the well-being of women and youth.
