Resources

State Partner Case Studies

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Andhra Pradesh: An implementation study

In 2015, the newly formed state of Andhra Pradesh, wanted to transform the quality of urban governance across all 110 ULBs. It used a platform approach to replace legacy systems, which were inconsistent, siloed and fragmented with an integrated system of 23 modules.

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Andhra Pradesh: An implementation study

In 2015, the newly formed state of Andhra Pradesh, wanted to transform the quality of urban governance across all 110 ULBs. It used a platform approach to replace legacy systems, which were inconsistent, siloed and fragmented with an integrated system of 23 modules.
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Introducing eGovernments Foundation

Hear from our founder Nandan Nilekani and CEO, Viraj Tyagi on eGov’s vision, mission and learnings towards urban transformation

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Our Impact

Viraj Tyagi highlighting the impact created our  national- scale platform DIGIT across ULB’s in India, after serving citizens and governments for decades

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eGov Foundation - Catalysing Urban Governance

Watch eGov’s impact stories  to catalysing urban governance by building state capacities with citizen-centricity and renewing ecosystems with partnerships

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eGov-Odisha Urban Transformation

Part of the SUJOG program, Odisha is aimed at keeping citizens at the heart of digital innovation and providing important citizen services online

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Nandan Nilekani's message for SUJOG launch event

eGov’s Founder Shri Nandan Nilekani congratulating the Odisha govt on their digital transformation journey while bolstering their commitment towards revitalizing the public administration

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eGov @ ONwardTalks

Viraj Tyagi, CEO, eGov Foundation, shares eGov’s perspective of sustainable urbanization with innovation in ONward Talks, a platform curated by Omidyar Network

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eGov Talks, Dr. Poornima Dore, Head- Data Driven Governance, Tata Trusts

Dr. Poornima emphasized on how the power of the organization and the individual can create a synergy to solve societal challenges

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eGov Talks- Shankar Maruwada, Co-Founder & CEO, EkStep Foundation

Mr. Shakar shared his approach towards and experience of Magical thinking with references from the Aadhar and EkStep Foundation.

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eGov Talks, Dr. Ajay Shah, Professor, National Institute of Public Finance and Policy

Dr. Shah is the co-author, together with Dr. Vijay Kelkar, of the book “In Service of the Republic: The Art and Science of Economic Policy”

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eGov Talks on Public Finance Management by Dr. Santhosh Mathew, Bill and Melinda Gates Foundation

Session centered Urban and the impact it can have on the communities and on why/how eGov is uniquely placed to solve societal problems.

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eGov talks on Sanitation 101 with Krishna Rao and Sasanka Velidandla, WASH Institute

Speakers stressed on India’s sanitation needs and models of fecal sludge management.

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eGov Talks, Shri G Mathivathanan, IAS, Principal Secretary, HUDD, Govt. of Odisha

Shri Mathi shared how the State planning machinery is coping with the current Crisis, inter-departmental coordination, controlling spread in Slums, and protecting lives and livelihood

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Panel on 'Learning what makes cities work: The power of multi-sectoral approach' | #gLocalEval2021

The panelists explored the idea of the smart city in practice – what does it actually take to make a city smart, i.e. able to learn from data on the city itself.

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'Future of Social Sector Hiring | 'Government and Media' Panel Discussion​

The event was organized by Centre for Social Impact and Philanthropy – Ashoka University and eGov Foundation

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eGov @ Charcha2020 | Partnering with government to scale service delivery

A panel discussion convened by the Nudge Foundation.

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IITMAA Webinar: Delivering Social Impact

Session highlighted eGov’s Fellowship Project in Innovation4Bharat Program that empowers individuals to become change agents.

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Webinar on 'Preparing our cities for the 21st century' | Connect for Impact Webinar Series 1

Our senior partners in the Government of India shared their vision for urban India in the 21st century

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Webinar on 'Role of Open Digital Infrastructure in Catalysing Governance Transformation' | Connect for Impact Webinar Series 1

We stressed on how open digital infrastructure can widen the opportunity pool for market players

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Webinar on 'How Citizens and Communities Shape our Cities' | Connect for Impact Webinar Series 1

Experts explored how citizens across India are reimagining our cities from the “first mile”, where grassroots innovations emerge.

Play Video

Introducing eGov Foundation

Hear from our founder Nandan Nilekani and CEO, Viraj Tyagi on eGov’s vision, mission and learnings towards urban transformation
Play Video

eGov’s Journey of Impact

Viraj Tyagi highlighting the impact created our national- scale platform DIGIT across ULB’s in India, after serving citizens and governments for decades
Play Video

eGov Foundation - Catalysing Urban Governance

Watch eGov’s impact stories  to catalysing urban governance by building state capacities with citizen-centricity and renewing ecosystems with partnerships

Play Video

eGov-Odisha Urban Transformation

Part of the SUJOG program, Odisha is aimed at keeping citizens at the heart of digital innovation and providing important citizen services online

Play Video

Nandan Nilekani's message for SUJOG launch event

eGov’s Founder Shri Nandan Nilekani congratulating the Odisha govt on their digital transformation journey while bolstering their commitment towards revitalizing the public administration

Play Video

eGov @ ONwardTalks

Viraj Tyagi, CEO, eGov Foundation, shares eGov’s perspective of sustainable urbanization with innovation in ONward Talks, a platform curated by Omidyar Network

Play Video

eGov Talks, Dr. Poornima Dore, Head- Data Driven Governance, Tata Trusts

Dr. Poornima emphasized on how the power of the organization and the individual can create a synergy to solve societal challenges

Play Video

eGov Talks- Mr. Shankar Maruwada, Co-Founder & CEO, EkStep Foundation

Mr. Shakar shared his approach towards and experience of Magical thinking with references from the Aadhar and EkStep Foundation.

Play Video

eGov Talks, Dr. Ajay Shah, Professor, National Institute of Public Finance and Policy

Dr. Shah is the co-author, together with Dr. Vijay Kelkar, of the book “In Service of the Republic: The Art and Science of Economic Policy

Play Video

eGov Talks on Public Finance Management by Dr. Santhosh Mathew, Bill and Melinda Gates Foundation

Session centered Urban and the impact it can have on the communities and on why/how eGov is uniquely placed to solve societal problems.

Play Video

eGov Talks, Shri G Mathivathanan, IAS, PS , Dept of Housing and Urban Development, Govt. of Odisha

Shri Mathi shared how the State planning machinery is coping with the current Crisis, inter-departmental coordination, controlling spread in Slums, and protecting lives and livelihood.

Play Video

eGov talks on Sanitation 101 with Krishna Rao and Sasanka Velidandla, WASH Institute

Speakers stressed on India’s sanitation needs and models of fecal sludge management.

Play Video

Panel on 'Learning what makes cities work: The power of multi-sectoral approach' | #gLocalEval2021

The panelists explored the idea of the smart city in practice – what does it actually take to make a city smart, i.e. able to learn from data on the city itself.

Play Video

'Future of Social Sector Hiring | 'Government and Media' Panel Discussion

The event was organized by Centre for Social Impact and Philanthropy – Ashoka University and eGov Foundation

Play Video

eGov @ Charcha2020 | Partnering with government to scale service delivery

A panel discussion convened by the Nudge Foundation.

Play Video

IITMAA Webinar: Delivering Social Impact

Session highlighted eGov’s Fellowship Project in Innovation4Bharat Program that empowers individuals to become change agents.

Play Video

Webinar on 'Preparing our cities for the 21st century' | Connect for Impact Webinar Series 1

Our senior partners in the Government of India shared their vision for urban India in the 21st century

Play Video

Webinar on 'Role of Open Digital Infrastructure in Catalysing Governance Transformation' | Connect for Impact Webinar Series 1

We stressed on how open digital infrastructure can widen the opportunity pool for market players

Play Video

Webinar on 'How Citizens and Communities Shape our Cities' | Connect for Impact Webinar Series 1

Experts explored how citizens across India are reimagining our cities from the “first mile”, where grassroots innovations emerge.

Play Video

eGov talks with Aparna Krishan, Project Director, J-PAL IDEA Lab

Virtual address focused around ‘Can Data Enable Better Decision-Making in Government?

Play Video

eGov @ Charcha 2021, Organized by the Nudge Fundation

The session deep dived into the role of technology in enabling active citizenship

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Viraj Tyagi in Converation with Learning Shots

Viraj walks through his humble beginnings, his start up journey, recommendations on how to pursue a start up dream and and also discussed how eGov is helping to improve common citizen’s life through technology.

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eGov Talks with Saugato Datta, MD, ideas42

The virtual address focused around ‘Behavioral Science to tackle challenges in urban governance and service delivery’

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In Conversation With Punjab Kesari about Project Shakti

Reap Benefit and eGov Foundation partnered under the initiative of Project Shakti to open access to Public Grievance Redressal service on mSeva through Solve Ninja WhatsApp Chatbot in the cities of Amritsar, Ludhiana and Patiala as a pilot.

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Swachh Saathis also happened to be in the municipality at that time and we were told that they would be distributing the IEC/ app publicity leaflets, why don’t we train them too. They have smartphones, use whatsapp and shopping apps! Somehow, I was now doing user training for 30 people- with no prep! These ladies were waiting for me - the ‘madam’ with a laptop, but I had not prepared for it.
And the best way to solve this, we realized, is to take a platform approach to it. A platform that can provide real-time visibility to the relevant stakeholders that will enable data-driven and more efficient deployment of public funds and policy making. This would help States become more agile and adaptive in deploying funds to meets their priorities and development goals.
The MGramSeva application was built in just 4-5 months by assembling reusable building blocks from eGov’s Digital Public Good, DIGIT (Digital Infrastructure for Governance, Impact and Transformation). These reusable blocks around billing, payment, authentication and more ensured that we could help the Department of Water and Sanitation quickly roll out the application by reassembling just what was needed.

Industry Blogs

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Governments across India have adopted e-governance to improve performance and efficiency, with varying degrees of success. This whitepaper proposes a framework for identifying the levers that make e-governance reforms effective, and for assessing the level of e-governance maturity achieved by any organisation.

The success of this initiative is driven by how the citizens of the state are enabled to access the services of the Planning Authorities anytime, anywhere. These services will also have a direct impact on the Ease of Doing Business ranking for the state which has been one of our priority focus areas. We believe that DIGIT open platform will be a key enabler in the areas of online building permission system and help Planning Authorities to create a citizen-centric urban governance

Shri.A.Namassivayam, Hon’ble Minister for Town Planning, Govt of Puducherry

During mSeva WhatsApp Launch- Public grievance redressal in a time bound manner is of paramount importance for the Govt of Punjab. As a part of the “Digital Citizen Services First” approach, we digitized citizen-centric municipal services since 2018 and more than 8 modules can be accessed via web portal and mobile app. Extending the services , we now aim at the resolution of civic complaints with the widely used messaging platform, WhatsApp. Driving a paradigm shift from clicks to personalized seamless conversations will result in improved citizen experience and foster belongingness among citizens with speedy resolution of issues

Shri Ajoy Sharma, CEO, PMIDC

eChhawani is inaugurated today with 8 municipal services and I’m confident that this will continue to enhance citizen centric services for residents of our Cantonment Boards. This is a great step towards ‘good governance’ and is a shining example of India’s emergence as a leader in various sectors offering ease of doing business and ease of living for citizens. I congratulate all stakeholders involved in this initiative and I expect that officers will continue to take feedback from the citizens on whether this initiative is fulfilling the aim of citizen centric governance.

Shri Rajnath Singh, Defence Minister, Government of India

eChhawani is an effort towards offering multiple citizen services in a simple and straightforward manner to citizens across all Cantonment Boards and is the result of efforts of eGov Foundation, BEL, NIC and 62 Cantt Board Administrators supervised by DGDE and MoD. It is a new start and a digital milestone for 62 Cantonment Boards across the country.

Smt Deepa Bajwa, Director General, DGDE

eChhawani is an effort towards offering multiple citizen services in a simple and straightforward manner to citizens across all Cantonment Boards and is the result of efforts of eGov Foundation, BEL, NIC and 62 Cantt Board Administrators supervised by DGDE and MoD. It is a new start and a digital milestone for 62 Cantonment Boards across the country.

Smt Deepa Bajwa, Director General, DGDE

Till date we have seen that citizen services are made online either in a single ULB or at district, or state level. This is a beginning where multiple citizen services are simplified, standardised and launched at once pan-country across all 62 Cantonment Boards and eGov Foundation, BEL, NIC, DGDE and MoD teams have played a major role in the speedy implementation of this initiative. I congratulate all of them.

Shri Ajay Kumar, Defense Secretary, Government of India

Ministry Of Defence

Till date we have seen that citizen services are made online either in a single ULB or at district, or state level. This is a beginning where multiple citizen services are simplified, standardised and launched at once pan-country across all 62 Cantonment Boards and eGov Foundation, BEL, NIC, DGDE and MoD teams have played a major role in the speedy implementation of this initiative. I congratulate all of them.

Shri Ajay Kumar, Defense Secretary, Government of India

Ministry Of Defence

Till date we have seen that citizen services are made online either in a single ULB or at district, or state level. This is a beginning where multiple citizen services are simplified, standardised and launched at once pan-country across all 62 Cantonment Boards and eGov Foundation, BEL, NIC, DGDE and MoD teams have played a major role in the speedy implementation of this initiative. I congratulate all of them.

Shri Ajay Kumar, Defense Secretary, Government of India

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“Digitisation of Andhra Pradesh through eGov’s platform has really benefited govt employees by saving almost 19hrs of their time every week. Earlier the citizens used to run around to access municipal services. Today the ULB officers run around to deliver services to the citizens”

-Shri Kanna Babu, Ex. Director, CDMA

Government Of Andhra Pradesh

The AP govt recently rolled out the prestigious Ward Secretariat Program for doorstep delivery of 24 urban services. This was rapidly enabled on the Core Municipal Platform, ensuring easy roll out and consistency of operations.”

Shri GSRKR Vijay Kumar, IAS Commissioner, and Director – Municipal Administration, Andhra Pradesh

Nagpur Municipal Corporation

In 2008, as a part of the comprehensive eGovernance initiative that was meant to provide efficient services to citizens, administrators and corporators by implementing integrated governance solutions, NMC revamped the entire legacy system with eGov’s integrated e-governance system based on open technologies for over 60 functions of the ULB.

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