Citizen Complaint Resolution System
Complaints with quick closure.
It's possible.
Our Impact
complaints filed
local governments using
complaint
resolution rate
Citizen Complaint Resolution System
Modules
For the Citizens
Easy Grievance Filing
A self-serve web and mobile-based, easy-to-use and configurable product for submission of grievances by the citizens from anywhere, anytime
File Grievances
Report civic grievances supported with relevant pictures and location details.
Get notified real-time
Keep the citizens notified at each stage of the complaint resolution with timely alerts via SMS, Whatsapp and Email.
Manage complaints efficiently
View list of complaints, auto-prioritization of the list, complaint resolution rating by citizens
For LOCAL ADMINISTRATORS
Easy Grievance Redressal
Citizen Complaint Resolution System is a self-serve web and mobile-based, easy-to-use and configurable product for submission of grievances by the citizens from anywhere, anytime
Role-based Access
Assign and reassign complaints to employees from a department-wise list, with role-specific access.
Accurate Mapping
Share accurate citizen complaint location mapped using GIS technology with relevant vendors for quick resolution.
Auto-routing and Escalation
Automate escalation of non-resolved cases with a defined timeline to the concerned head across all stages
Watch how PuraSeva works
The Citizen Complaint Resolution System, integrated with the PuraSeva app, simplifies the process of submitting, tracking, and resolving citizen complaints. It ensures timely responses and improved service delivery, enhancing governance and public satisfaction.
Our Testimonials
Implemented in
mSeva
The Citizen Complaint Resolution System has been successfully implemented in the state of Punjab, India, through the mSeva application.
PuraSeva
The Citizen Complaint Resolution System has been successfully implemented in the state of Andhra Pradesh, India, through the PuraSeva application.
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If you are all about using technology to drive positive change in public service delivery, partner with us to build, manage or implement sectoral DPIs that deliver better services to create lasting social impact.
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Schedule a demo to experience how our solutions can streamline citizen services, improve governance, and deliver impact.
