Takeaways from our Co-creation workshop #Conceive #Collaborate #Create

As a part of our mission to power urban transformation in India with our open source platform DIGIT, we organised a Co-creation workshop at eGovernments Foundation on August 10, 2018. We were joined by representatives from companies coming from 5 cities: Gaia Smart Cities, LAKEER, Samagra Empowerment Foundation, EasyGov, Onion Dev Technologies and Civic Fulcrum. We were also lucky to have the presence of Srikanth Prabhu, Portfolio and Innovation-Manager at Social Alpha, which promotes promote socially relevant innovations and entrepreneurship with a mission to create impact and support from Village Capital and Tata Trusts to make our event a success.

The Session

We introduced our journey in the civic tech space and how our vision has evolved with platform thinking and how our open source API based platform DIGIT can be leveraged by our partners to build applications.

Our co-creation ecosystem offers partners:

  • Market Access with speed and scale
  • Reference apps to begin with
  • Federated architecture
  • Collaboration on Policy

DIGIT can serve as the OS of a city or the backbone for civic focused solutions and has been built for this with it having performance at scale, easy extensions, data security, cloud agnosticism and being mobile first. It also enables better matching of citizen demand with service delivery on the supply side by Government.

Talk by Pramod Varma

This insightful discussion was followed by session with Pramod Varma, CTO Ekstep and Chief Architect of Aadhaar, on Open Data and data empowerment for all the attendees and the eGov Foundation team. There were many insights from India Stack in empowering citizens with service delivery and how it has reduced friction and pain points at scale, and how even in the urban space, the focus should remain on empowerment through data.

Wrapping up

We ended the day with a follow on session which included an interaction with our co-founder Srikanth Nadhamuni describing how he and Nandan Nilekani pivoted our vision to platform thinking to create impact with scale and speed. Use cases for collaboration were discussed along with synergies in the urban governance space.

Key Takeaways

We had actionable insights from our session with these companies and their technology leads, for our mission to build an ecosystem for technology led solutions focused on urban transformation. We look forward to many more sessions like this, as we work with more co-creators to build services for citizens and administrators on our platform DIGIT. #Conceive #Collaborate #Create

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The success of this initiative is driven by how the citizens of the state are enabled to access the services of the Planning Authorities anytime, anywhere. These services will also have a direct impact on the Ease of Doing Business ranking for the state which has been one of our priority focus areas. We believe that DIGIT open platform will be a key enabler in the areas of online building permission system and help Planning Authorities to create a citizen-centric urban governance

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During mSeva WhatsApp Launch- Public grievance redressal in a time bound manner is of paramount importance for the Govt of Punjab. As a part of the “Digital Citizen Services First” approach, we digitized citizen-centric municipal services since 2018 and more than 8 modules can be accessed via web portal and mobile app. Extending the services , we now aim at the resolution of civic complaints with the widely used messaging platform, WhatsApp. Driving a paradigm shift from clicks to personalized seamless conversations will result in improved citizen experience and foster belongingness among citizens with speedy resolution of issues

Shri Ajoy Sharma, CEO, PMIDC

eChhawani is inaugurated today with 8 municipal services and I’m confident that this will continue to enhance citizen centric services for residents of our Cantonment Boards. This is a great step towards ‘good governance’ and is a shining example of India’s emergence as a leader in various sectors offering ease of doing business and ease of living for citizens. I congratulate all stakeholders involved in this initiative and I expect that officers will continue to take feedback from the citizens on whether this initiative is fulfilling the aim of citizen centric governance.

Shri Rajnath Singh, Defence Minister, Government of India

eChhawani is an effort towards offering multiple citizen services in a simple and straightforward manner to citizens across all Cantonment Boards and is the result of efforts of eGov Foundation, BEL, NIC and 62 Cantt Board Administrators supervised by DGDE and MoD. It is a new start and a digital milestone for 62 Cantonment Boards across the country.

Smt Deepa Bajwa, Director General, DGDE

eChhawani is an effort towards offering multiple citizen services in a simple and straightforward manner to citizens across all Cantonment Boards and is the result of efforts of eGov Foundation, BEL, NIC and 62 Cantt Board Administrators supervised by DGDE and MoD. It is a new start and a digital milestone for 62 Cantonment Boards across the country.

Smt Deepa Bajwa, Director General, DGDE

Till date we have seen that citizen services are made online either in a single ULB or at district, or state level. This is a beginning where multiple citizen services are simplified, standardised and launched at once pan-country across all 62 Cantonment Boards and eGov Foundation, BEL, NIC, DGDE and MoD teams have played a major role in the speedy implementation of this initiative. I congratulate all of them.

Shri Ajay Kumar, Defense Secretary, Government of India

Ministry Of Defence

Till date we have seen that citizen services are made online either in a single ULB or at district, or state level. This is a beginning where multiple citizen services are simplified, standardised and launched at once pan-country across all 62 Cantonment Boards and eGov Foundation, BEL, NIC, DGDE and MoD teams have played a major role in the speedy implementation of this initiative. I congratulate all of them.

Shri Ajay Kumar, Defense Secretary, Government of India

Ministry Of Defence

Till date we have seen that citizen services are made online either in a single ULB or at district, or state level. This is a beginning where multiple citizen services are simplified, standardised and launched at once pan-country across all 62 Cantonment Boards and eGov Foundation, BEL, NIC, DGDE and MoD teams have played a major role in the speedy implementation of this initiative. I congratulate all of them.

Shri Ajay Kumar, Defense Secretary, Government of India

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“Digitisation of Andhra Pradesh through eGov’s platform has really benefited govt employees by saving almost 19hrs of their time every week. Earlier the citizens used to run around to access municipal services. Today the ULB officers run around to deliver services to the citizens”

-Shri Kanna Babu, Ex. Director, CDMA

Government Of Andhra Pradesh

The AP govt recently rolled out the prestigious Ward Secretariat Program for doorstep delivery of 24 urban services. This was rapidly enabled on the Core Municipal Platform, ensuring easy roll out and consistency of operations.”

Shri GSRKR Vijay Kumar, IAS Commissioner, and Director – Municipal Administration, Andhra Pradesh

Nagpur Municipal Corporation

In 2008, as a part of the comprehensive eGovernance initiative that was meant to provide efficient services to citizens, administrators and corporators by implementing integrated governance solutions, NMC revamped the entire legacy system with eGov’s integrated e-governance system based on open technologies for over 60 functions of the ULB.