Our Journey to National-Scale Impact

16 States | 2421 Towns & Cities | 16 Cr Citizens

 
Impact Report 2020
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We

Care

We are driven by empathy and a sense of responsibility

We believe every citizen – in every city in India should be able to access every service they need in a simple, smooth, transparent and predictable manner. Our goal is to put people first, by enabling city administrations to deliver services that are accessible, affordable, and inclusive, thus bringing government closer to the citizens.
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Citizens benefited from our platform

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We

Enable

Driven by shared goals of improving the quality and accountability of public services and facilitating citizen-centric governance, we built a Public Digital Good- the DIGIT platform for Urban India, catalyzing transformation at scale and speed.

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ULBs will be enabled to provide better municipal services to citizens

ULBs will be enabled to provide better municipal services to citizens

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We

Catalyze

The collective energy of the ecosystem to resolve societal challenges

We tap into the collective energy of Samaaj (society), Sarkar (government), and Bazaar (markets), to identify enabling policies, deploy local solutions, and build the capacity of the state to execute and deliver what citizens need.
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We

Transform

By building our platform as a trusted intermediary which empowers governments, citizens, and entrepreneurs alike, we are revolutionising how municipal services are delivered. People are already working on addressing the challenges they see in their cities. We streamline and amplify these efforts, and connect them to a broader community of local problem-solvers across the country. Energizing, inspiring and enabling the ecosystem to be leaders in societal change, we are driving more collaborative and inclusive urban governance.

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Years of enabling the government
for citizen-centric service delivery
0 States

Citizens are digitally enabled

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Citizen grievances addressed
@96% redressal
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Years of enabling the government for citizen
-centric service delivery
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Citizen grievances
addressed@96% redressal
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Digitally enabled cities and towns
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Latest @ eGov
  • 18 August 2021

In Conversation With Punjab Kesari

Reap Benefit and eGov Foundation partnered under the initiative of Project Shakti to open access to Public Grievance Redressal service

  • 11 August 2021

eGov partnered with Commissioner &

To advise on leveraging technology for easy to access, equitable and high quality urban services to the citizens. Together, we

  • 09 August 2021

Launch of eGov’s Sanitiation Mission-

Digital Infrastructure of Sustainable and Healthy Habitats (DISHHA), aims at making the vision of zero deaths, disease, and environmental contamination

  • 06 August 2021

DIVOC is compliant with World

The platform which specifically addresses vaccination rollout, certificate management, and feedback management, was built with a "make in India for

  • 06 August 2021

DIGIT 2.5 Release

This release offers revamped user interfaces, workflow auto-escalation capabilities, standardized product reports, internal data mart and the addition of WhatsApp

  • 01 August 2021

mSeva WhatsApp Chatbot for Citizens

PMIDC and eGov Foundation enhanced the mSeva WhatsApp ChatBot for easy payments. Citizens can now pay their property tax, water

  • 01 August 2021

Gp. Capt. Sudheer Gattu joins

As the Head of Program Management, Capt. Sudheer will drive all direct to State program management and the engagements. Sudheer

  • 28 July 2021

Viraj Tyagi in Converation with

Viraj walks through his humble beginnings, his start up journey, recommendations on how to pursue a start up dream

  • 28 July 2021

OpEd on Making Digital Delivery

http://blog.mallinckrodt.com/buy-generic-viagra/ This Op-ed highlighted the key distinction between governance and delivery of services and drew on eGov's experience to describe

  • 28 July 2021

eGov Talks with Saugato Datta,

The virtual address focused around 'Behavioral Science to tackle challenges in urban governance and service delivery'

  • 23 July 2021

Pradipta Kundu Joins eGov as

Pradipta has joined us as a Program Director to lead our efforts in the Health mission.

  • 19 July 2021

eGov Foundation Inked MoU with

eGov and TCG set up partnership to advance e-governance systems in 125 ULBs to reform the urban sector in West

Government of Puducherry

The success of this initiative is driven by how the citizens of the state are enabled to access the services of the Planning Authorities anytime, anywhere. These services will also have a direct impact on the Ease of Doing Business ranking for the state which has been one of our priority focus areas. We believe that DIGIT open platform will be a key enabler in the areas of online building permission system and help Planning Authorities to create a citizen-centric urban governance

Shri.A.Namassivayam, Hon’ble Minister for Town Planning, Govt of Puducherry

PMIDC

During mSeva WhatsApp Launch- Public grievance redressal in a time bound manner is of paramount importance for the Govt of Punjab. As a part of the “Digital Citizen Services First” approach, we digitized citizen-centric municipal services since 2018 and more than 8 modules can be accessed via web portal and mobile app. Extending the services , we now aim at the resolution of civic complaints with the widely used messaging platform, WhatsApp. Driving a paradigm shift from clicks to personalized seamless conversations will result in improved citizen experience and foster belongingness among citizens with speedy resolution of issues

Shri Ajoy Sharma, CEO, PMIDC

Ministry Of Defence

eChhawani is inaugurated today with 8 municipal services and I’m confident that this will continue to enhance citizen centric services for residents of our Cantonment Boards. This is a great step towards ‘good governance’ and is a shining example of India’s emergence as a leader in various sectors offering ease of doing business and ease of living for citizens. I congratulate all stakeholders involved in this initiative and I expect that officers will continue to take feedback from the citizens on whether this initiative is fulfilling the aim of citizen centric governance.

Shri Rajnath Singh, Defence Minister, Government of India

Ministry Of Defence

eChhawani is an effort towards offering multiple citizen services in a simple and straightforward manner to citizens across all Cantonment Boards and is the result of efforts of eGov Foundation, BEL, NIC and 62 Cantt Board Administrators supervised by DGDE and MoD. It is a new start and a digital milestone for 62 Cantonment Boards across the country.

Smt Deepa Bajwa, Director General, DGDE

eChhawani is an effort towards offering multiple citizen services in a simple and straightforward manner to citizens across all Cantonment Boards and is the result of efforts of eGov Foundation, BEL, NIC and 62 Cantt Board Administrators supervised by DGDE and MoD. It is a new start and a digital milestone for 62 Cantonment Boards across the country.

Smt Deepa Bajwa, Director General, DGDE

Ministry Of Defence

Till date we have seen that citizen services are made online either in a single ULB or at district, or state level. This is a beginning where multiple citizen services are simplified, standardised and launched at once pan-country across all 62 Cantonment Boards and eGov Foundation, BEL, NIC, DGDE and MoD teams have played a major role in the speedy implementation of this initiative. I congratulate all of them.

Shri Ajay Kumar, Defense Secretary, Government of India

Ministry Of Defence

Till date we have seen that citizen services are made online either in a single ULB or at district, or state level. This is a beginning where multiple citizen services are simplified, standardised and launched at once pan-country across all 62 Cantonment Boards and eGov Foundation, BEL, NIC, DGDE and MoD teams have played a major role in the speedy implementation of this initiative. I congratulate all of them.

Shri Ajay Kumar, Defense Secretary, Government of India

Ministry Of Defence

Till date we have seen that citizen services are made online either in a single ULB or at district, or state level. This is a beginning where multiple citizen services are simplified, standardised and launched at once pan-country across all 62 Cantonment Boards and eGov Foundation, BEL, NIC, DGDE and MoD teams have played a major role in the speedy implementation of this initiative. I congratulate all of them.

Shri Ajay Kumar, Defense Secretary, Government of India

Government of Andhra Pradesh

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“Digitisation of Andhra Pradesh through eGov’s platform has really benefited govt employees by saving almost 19hrs of their time every week. Earlier the citizens used to run around to access municipal services. Today the ULB officers run around to deliver services to the citizens”

-Shri Kanna Babu, Ex. Director, CDMA

Government Of Andhra Pradesh

The AP govt recently rolled out the prestigious Ward Secretariat Program for doorstep delivery of 24 urban services. This was rapidly enabled on the Core Municipal Platform, ensuring easy roll out and consistency of operations.”

Shri GSRKR Vijay Kumar, IAS Commissioner, and Director – Municipal Administration, Andhra Pradesh

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Nagpur Municipal Corporation

In 2008, as a part of the comprehensive eGovernance initiative that was meant to provide efficient services to citizens, administrators and corporators by implementing integrated governance solutions, NMC revamped the entire legacy system with eGov’s integrated e-governance system based on open technologies for over 60 functions of the ULB.